Privacy Policy

Last Updated: November 15, 2024

1. Introduction

Veletic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fraud detection API service and visit our website.

2. Information We Collect

2.1 Information You Provide

Contact information (name, email address, company name)
Account credentials for API access
Communication preferences
Any information you provide when contacting our support team

2.2 Information Collected Through Our Service

Message content submitted to our API for fraud analysis
API usage data and statistics
Technical information (IP addresses, browser type, device information)
Performance and error logs

2.3 Automatically Collected Information

Cookies and similar tracking technologies
Usage data and analytics
Log files and server data

3. How We Use Your Information

We use the collected information for the following purposes:

Providing and maintaining our fraud detection service
Improving and optimizing our algorithms and services
Communicating with you about service updates and support
Analyzing usage patterns to enhance user experience
Detecting and preventing fraud and security threats
Complying with legal obligations

4. Data Processing and Storage

4.1 Message Content

Messages submitted to our API for fraud analysis are:

Processed in real-time for fraud detection
Stored temporarily for service improvement purposes
Anonymized and aggregated for machine learning model training
Never shared with third parties in identifiable form

4.2 Data Location

All data is stored and processed within the European Union on secure, GDPR-compliant infrastructure. Your data never leaves EU servers.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our services (e.g., hosting providers, analytics services)
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit consent to share specific information

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit and at rest
Regular security audits and assessments
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@veletic.nl

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Message content is typically retained for no more than 90 days, after which it is anonymized or deleted.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analyze website usage. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. International Data Transfers

While we primarily operate within the EU, if data transfers outside the EU are necessary, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Veletic
Sint Janssingel 92
5211 DA 's-Hertogenbosch
The Netherlands
Email: privacy@veletic.nl

14. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with GDPR requirements.